Acceptance of the terms
By creating an account or using Novara services, you fully accept these Terms and Conditions (T&C). If you do not agree with any part of these terms, you must not use our services.
The T&C may be amended at any time. Any substantial change will be notified to you at least 60 days before it takes effect.
Eligibility
To open a Novara account you must be 18 or older (16 with parental consent, 6 with a Novara <18 parent account), reside in a country where we are authorised to operate, and provide accurate and complete information.
Identity verification (KYC)
Under anti-money-laundering regulations, we are required to verify your identity when opening the account and at regular intervals. We may ask you to provide a valid ID document, a proof of address and, in some cases, proof of source of funds.
Pricing
The fees applicable to your account depend on the chosen plan (Standard, Plus, Premium, Metal, Ultra). The full pricing schedule is available in the app and on our site, and may be amended with 60 days' notice.
Prohibited use
You agree not to use our services for:
- Any illegal or fraudulent activity
- Terrorism financing or money laundering
- Buying or selling goods or services prohibited by law
- Any activity affecting the integrity of our systems
Suspension and closure
Novara reserves the right to suspend or close any account in case of breach of these T&C, suspicion of fraud, or if required by law. You may also close your account at any time, free of charge, from the app.
Governing law and jurisdiction
These T&C are governed by English law. Any dispute may be brought before the competent courts of England and Wales. Before any judicial action, we invite you to contact us to seek an amicable solution. You may also refer the matter free of charge to the Financial Ombudsman Service.